IT service delivery and operations
Standardized support and automated common requests as the company grew past 200 employees.
Context
Support demand rose as the company grew, and the team stayed small.
What I did
Set up a shared IT and security queue, standardized support processes and automated provisioning and approvals with Power Automate and PowerShell.
Outcome
In 2025, first response was 45% faster than the year before, and common requests that used to take weeks closed in days.
More work
Enterprise application platform
Planning an internal application platform to bring business tools and workflows into a common environment.
Data and analytics modernization
Building an internal data engineering capability and a foundation for company-wide reporting.
Technology governance and portfolio
A structured way to plan, prioritize and track technology work across operations, security, data, software and automation.